FAQ

Where can I find out more information about the features?

Please check out this page.

How do I edit my page?

• You can control several aspects of your page by visiting retaggr.com/Page/YOURUSERNAME/Edit.
• Wait for the controls at the top to load, and then access the menu options.
• Some aspects may be limited to Premium members only. You can still experiment with these options, but will not be able to save them unless you become a premium member.
• Once you are happy, click the "Save Changes" button.

Where does the info on my page come from?

The pictures/discussions/music/status messages, and other content automatically comes from the profiles you have added to Retaggr.

I added my usernames - why is there no info on my Profile Page for them?

It can take a few minutes to retrieve your information from the site in question. If your info is still not there after an hour, please contact us to investigate.

Can I hide the LinkedIn or Crunchbase company information?

Yes - look under the Advanced menu when editing your page.

I modified my email signature in Retaggr, why does it still look the same in my email program?

Sometimes email programs "cache" the images they download. It gets a fresh copy when it feels like it, usually when you restart it, although sometimes you may need to restart your computer or manually clear your temporary files. It varies depending on which program you are using - consult the vendor for specific instructions.

How do I get email signatures working in email program X?

Please find a list of supported email clients and specific setup instructions on the page where you edit your email signature.

I modified my signature, but the old one still seems to be showing in my webmail (gmail/hotmail/etc.)

Please clear your temporary internet files in your browser.

How do I get Google Reader shared items to display?

Access this page and click on the "email them a link" link on the right, under "Share with more people". There you will find a link with a random looking string at the end - this is the bit to add into Retaggr.

I'm entering my Flickr username, but Retaggr says that it's not valid.

This can happen if your Flickr privacy settings are set to hide you. You can alter them here.

I entered my Facebook username, but it doesn't link to my facebook profile.

Please be sure to enter your Facebook user number, not vanity username, should you have set one up. Exact instructions on how to get this are available in the Facebook Tip, when editing your profile.

When I'm writing a blog post, how do I link to someone else's Profile Card?

• Ensure your blog is Retaggr enabled
• Insert a normal web link, using this as the address (as the "href") :
  http://www.retaggr.com/Card/username
  
  The easiest way to do this is to find the Profile Card of the person,and click "Embed this".
  
  You'll then get a link you can copy and paste - easy!

How can I keep track of Profile Cards I find interesting?

• Click "Save Card" on the Profile Card you're interested in
• You can view all your saved Profile Cards on the Retaggr website
• If you need to contact them, or link to them in a post, just click "Embed this" on the card.

I'm a developer - (I don't use Wordpress) - how can I enable Profile Cards for my visitor's comments?

• It's actually pretty easy. The key thing is to emit an MD5 hash of the user's lowercase email address. Our Javascript code can then link to the correct Profile Card.
  
  When rendering your comments, use the following format :
  
  <div class="retaggrCard md5_EMAIL_MD5_HASH_HERE">User's name here above their comment</div>

How do I add tags to a photo?

• Make sure the site is Retaggr enabled.
• If it is, you'll see this tag icon in the top right corner when you move your mouse over the image
• Click that icon, and a new window will pop up, where you can do your tagging.
• If you are a Retaggr user, you can log in. If you're not, you can sign up. Some sites allow anonymous tags.
• Using the mouse, drag a region around the person in the photograph that you want to tag
• Type the name of the person in the photograph.
• For real easy tagging, import your friends into Retaggr.
• If you have friends imported, you can just begin to type their name, and their name will pop up
• If the person is actually YOU, click "Its Me!" instead. Your Profile Card will then be attached.
• Carry on adding tags as needed, then click "Save All Changes"

What happens whan I tag someone?

• If you've tagged one of your contacts (that you imported from email, or a friend on Facebook) they will receive a notification.
• (Sites can also be set to be "moderated", which case the site owner will first need to approve the tag)
• If the tagged person is signed up to Retaggr, his or her Profile Card will be attached to that image.
• If not, just the name will appear on the image.

How can I remove tags of myself in photos I dont like?

• If you're signed up to Retaggr, you can easily view all images of yours, and remove tags.
• If you're not a Retaggr user, this cannot be done, much the same way there is no way for you to stop another person from mentioning your name on his or her blog. Remember, in this case there is no information to link to "you", in the broader sense of the word. There is no Profile Card, just the text as the user entered it.

What is this?

• So one side of Retaggr is your profile and the tools you get to give your profile some love on your blog.
• But there's more from Retaggr. If you have a website or self hosted blog, we can add some extra goodies.

Why would I Retaggr enable my blog?

• This is the Retaggr icon
• Whenever you author an article, the icon will appear next to your name.
• Whenever a Retaggr user comments on a post, the icon will appear next to their name.
• By putting your mouse over the icon, the Profile Card will pop up.
• The best way to see this is to see it in action on our test blog
• Similarly,otherwise normal links to people with Retaggr profiles get the same icon.
• This adds context to your site. Your visitors now have a great way to get to know each other. This helps to build community and fosters interaction.
• If you're a website that's just started, why ask your users all the same profile questions they've already filled out a hundred times? Just add Retaggr.

How do I Retaggr enable my site?

• Visit the Tools page and follow the simple process there to create a Retaggr ID for your site.
• Once it's created you'll be shown some options for how to add Retaggr to your site. Click the WordPress option and follow the instructions.
• For displaying Profile Cards against comments, we currently only support WordPress blogs out of the box. However, if you're a developer, it is pretty simple to add support to any of your pages with just a few bits of code. See below for details.

Image Tagging: How do I put Retaggr on my blog/site so that my images can be tagged?

• Visit the My Websites page and follow the simple process there to create a Retaggr ID for your site.
• Once it's created you'll be shown some options for how to Retaggr enable your site.
• If you're blogging with blogger, or some of the other big blogging sites, we've created some shortcuts.
• For any other website, you just need to copy and paste a line of javascript into your site. There are instructions on that page which will guide you through the process.
• If you have images on your site that you would prefer not to be Retaggr enabled, add the class "notags" to the img element.
  For example:<img src="myimage.jpg" class="notags" />
• We do our best to try and automatically determine which images are photographs, and which are graphics for your site. Images with a height or width less than 125 pixels are not eligible for tagging.

I Retaggr enabled my site. How do I control what tags are shown?

• Visit your sites and edit the site in question. From there you can choose a moderation option that makes sense for your site.

I installed the plugin to Retaggr enable my blog. Can I control how the "Retaggr enabled" logo appears?

• Sure. Simply customize the CSS file retaggr.css in your plugin directory - look for the class "retaggrInfo".

Is a Retaggr feature available on my blogging platform?

	WordPress	Blogging Sites	Standard Websites
Blog Comment Profile Cards	Yes	No	Requires some Coding
Linked Profile Cards	Yes	Yes	Yes
Custom card content on your site More info	Yes	Yes	Yes
Image Tagging	Yes	Yes	Yes

I know some cool things about my users, how do I display that in the Profile Card?

• When you set up your site in Retaggr, you can specify a url to be shown when your widget is opened.
• If the owner of the Profile Card is a user on your site, you can look up their account and display information relevant to that user
• This is an opportunity to display their Profile in a way that makes sense for your site, probably with data that only you have.
• Do not display a generic page unless the user is not a member of your site.
• We're hoping you build some great content that improves the experience of your visitors :)

Inspire me - how could I use this feature?

• You run a gaming forum. Display a page with the user's clan, last frag count, and computer setup.
• Show a complete history of the user's posts to your forum, with a fun image showing their karma rating.
• Your website accepts videos. Show a thumbnail wall of all the videos this user has uploaded
• Your website relates to restaurant reviews. Show the user's favourite places, and submitted reviews.
• Your website uses Fire Eagle to capture the user's current location. Show a map of where they are.

Where will my custom content appear?

• Currently it will only appear when someone opens a Profile Card on your site
• There will be a prominent link to your widget on the first page
• There will be a link to your widget in the normal "Widgets" section

How do I get going?

• Set up a page on your site that displays the relevant information.
• We pass through and MD5 hash of the user's email address in the query string parameter "u".
• Ensure that it will fit nicely within this window, i.e : 300px wide, and 230px high (if you want to avoid scrolling, which you should)
• Configure your site in Retaggr with the Url to your page, and specify the Url to an image for your site.

I installed the Greasemonkey scripts. Does this mean everyone who views my Twitter (FriendFeed/Disqus/etc) page will see my card?

Nope. But if you're looking at someone else's you'll see their Retaggr card, which is a vast improvement usually ;)

See this Wikipedia article if you'd like to understand more about Greasemonkey.

I wish to change my password, or email address

Please access your settings.

I signed up, but my Profile Card isn't displayed on other sites.

You need to validate your email address.

I wish to subscribe/unsubscribe from Retaggr emails, or change other communication settings

Please access your communication preferences.

I wish to close my account

We're sorry to hear that. Drop us a line if it's perhaps something we can remedy, if not just click here.

I wish to set up multiple email accounts against my account

We're working on this feature, thanks for your patience.

I have a question not answered here!

Drop us a line and we'll get right back to you.